Openness in working with one of the main stakeholders - landowners - is to fully facilitate prompt resolution of requests and high-quality dialogue between the leaseholder and landlord, in a general definition of needs and answers to current issues of cooperation. Thus, in 2018, “hotlines” were introduced to consult the shareholders of an agricultural holding.
«Multichannel hotlines of Svarog West Group Corporation have been operating since July 2018, which were launched together with the implementation of the Insurance Program for the landowners. Specialists of the social work department constantly answer questions of shareholders, coordinate an appeal on the procedure for paying out insurance claims, stages of preparing a package of documents on reimbursement of expenses. At the same time, there are «hotlines» for advising landlords on charitable assistance provided by group enterprises to landowners, as well as the procedure for community participation in social projects, promotions and the Social Investment Program «With and for People»», - Olha Lashch comments, corporate social responsibility manager.
The constant operation of the company's phone lines makes it possible to maintain continuous feedback with landlords, to hear and better understand their needs.
«The undoubted advantage of the «hotlines» is the possibility to provide qualified telephone advice to the landowner. Moreover, it is better and easier to call rather than to go to the office,» - Alla Zavystisvska, specialist in social work.
0800-304-888 - social issues
0800-303-777 - insurance support
calls are free
08: 00-17: 00 from Monday to Friday, lunch break 13:00-14:00